- Urban Balanced Score Card: from vision to implementation   96 kb by    Seisdedos, Gildo | Gildo.Seisdedos@ie.edu    Short Outline A new generation of tool is emerging to manage cities. BSC is a management system (not only a measurement system) that enables cities and regions in this case to clarify their vision and strategy and translate them into action. Abstract We manage cities through output, production-oriented indicators. But these measures tell the story of past events, an adequate story for industrial age cities for which investments in long-term infrastructures and customer relationships were not critical for success. These measures are inadequate, however, for guiding and evaluating the journey that information age territories must make to create future value through investment in customers, visitors, investors, citizens, environment, processes, technology, and innovation. This paper explores BSC for cities as a promising tool to explore. Keywords BSC, urban management Case Study presented on the ISOCARP Congress 2007: Urban Trialogues   Click to open the full paper as pdf document   Click to send an email to the author(s) of this paper