- Urban Balanced Score Card: from vision to implementation   click here to open paper content96 kb
by    Seisdedos, Gildo | Gildo.Seisdedos@ie.edu   click here to send an email to the auther(s) of this paper
Short Outline
A new generation of tool is emerging to manage cities. BSC is a management system (not only a measurement system) that enables cities and regions in this case to clarify their vision and strategy and translate them into action.
We manage cities through output, production-oriented indicators. But these measures tell the story of past events, an adequate story for industrial age cities for which investments in long-term infrastructures and customer relationships were not critical for success. These measures are inadequate, however, for guiding and evaluating the journey that information age territories must make to create future value through investment in customers, visitors, investors, citizens, environment, processes, technology, and innovation.
This paper explores BSC for cities as a promising tool to explore.
BSC, urban management
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